CRAFTS - Frequently Asked Questions (FAQs)
How much does CRAFTS cost?
CRAFTS is based on a monthly subscription and is based on your licensed capacity.
|Less than 30 Children
More than 400 Children
|Licensed Home Childcare Agency
(Based on Licensed Capacity)
|Cost per Home||$11.25|
|Optional Payment Processing Fees|
|One-Time Setup Fee
Electronic Fund Transfer (EFT)
Non-Profit Credit Card Processing
For-Profit Credit Card Processing
$1.25 per Transaction
2.45% + $0.15 per Transaction
2.75% + $0.15 per Transaction
|Optional Text Messaging (SMS) Fees|
Local Phone Number
|$0.0075 per Text
$1.00 per Month
What's needed to get started with CRAFTS?
Internet connectivity and a computer, laptop, or tablet. We recommend Administrators and Directors use a computer or laptop. Educators are best served with a tablet in class, and parents are fine using any device (ie. Smartphone, tablet, laptop, or computer).
How do we get technical support?
There's a "HELP" button in the lower left corner of CRAFTS when you're logged in. Use it to get our support phone number and email. You can also watch videos on how to use the application.
Can we import data from another system?
This has to be identified on a case by case basis. We would need to assess the data structure of what you currently have.
Can I prevent users from accessing certain parts of the system such as billing or payment information?
Yes. You can assign the appropriate roles to each user.
Does CRAFTS support multiple locations?
Yes. Each user is granted visibility into authorized locations and functions. Staff can have access to one or unlimited locations.
Can I record observations in CRAFTS?
Yes. CRAFTS allows you to create an array of observation types and logs from domains and CASA tracking for Montessori, to daily infant occurences and milestones. These observations can be sent to parents each day.
Where is data stored and is it secure?
CRAFTS is built on the Microsoft Azure infrastructure and therefore stores data in its Canadian cloud data centre. As you can imagine, Microsoft has one of the most secure cloud computing environments in the world. They backup your data to prevent loss and adhere to just about every security policy imaginable.
Is CRAFTS secure?
CRAFTS traffic is secured with a Secure Sockets Layer (SSL) certificate, which is the standard security technology for establishing an encrypted link between a web server and a browser. This is the same technology used by banks to encrypt all data between yourself and CRAFTS to ensure data privacy during transmission.
Who has access to my data and is it private?
Unlike most competitive products, we physically separate your data from any other childcare provider's data into a separate database. This increases the level of privacy and ensures that only your organization and the CRAFTS support and development team can possibly have access to your data.
How often is my data backed up?
Your data is automatically backed up multiple times daily.
How do I get answers to questions not answered online?
Thank you :-)